Shipping policy

Local Delivery

Caloundra local delivery is based on a 10km radius of the Caloundra CBD, it is just $10.00 for orders of $60 or more.

Most orders are processed within 48hrs but we can offer same-day delivery if you order by noon and contact via phone or text.

Same-day delivery is perfect for gifting if perhaps you've missed a special birthday or special event.

Order Processing Times

We endeavour to process all orders within 48hrs where ever possible unless otherwise advertised. Live Plants are shipped on Mondays.

Where there is an order requiring Shipping and placed outside business hours, we will post on the next available business day.

For orders with delivery options - the delivery timeframes will be discussed via email or text message.

Where do we ship/deliver to?

  • Local Caloundra area delivery is within a 10km radius of the Caloundra CBD - minimum $60.00 order
  • Pickup from our home base at Whitepepper Homewares, 26 Bulcock St, Caloundra.
  • Parcel Post - If you are not within 20km of Caloundra CBD and you cannot get into the store to pick them up, we can post your orders via Australia Post or Courier. Plants are posted on Monday mornings. We only ship plants to Queensland, New South Wales, Victoria and Australian Capital Territory. All other products can be shipped Australia-wide.

Shipping and Delivery Costs

IMPORTANT: Unfortunately we are unable to combine Plants and some other items in one order for flat-rate shipping purposes. All products listed in the "Online Plant Shop" Collection can be posted together. Products selected from Online Plant Shop and an additional category will incur an extra shipping charge.

We have flat rate shipping of $15 Australia-wide. Local delivery Sunshine Coast for orders over $100.00 is free. Local Caloundra Deliveries are $10.00 for $60.00 and over.

Express post is flat rate $20.00 on all orders

Please note plants cannot be shipped to Western Australia, Northern Territory, South Australia or Tasmania due to lengthy postal times - we cannot guarantee shipping times.

Shipping Plants

When payment is finalised the buyer will receive confirmation of the purchase via the email they provided. If this confirmation email is not received please contact bespokeplants@gmail.com. Bespoke Plants Qld is not responsible for any unforeseen delays with your delivery when sent via Australia Post or our Courier. Please note that plants bought from our Online Shop will be sent via Regular Australia Post or Courier if not within our local delivery area. Plant orders will be processed and posted on a Monday morning if they need to be posted.

We cannot post live plants to a Parcel Collection point or PO Boxes and please ensure the address you nominate can accept deliveries during the week and on weekends. We are not able to accommodate preferred delivery days.

For local deliveries, we will attempt 1 delivery to your location. If unsuccessful and it’s not safe to leave you will be required to collect your order from Whitepepper Homewares.

What if I’m not home?

For local deliveries, we will attempt 1 delivery to your location. If you’re not home, our driver will find a safe spot to leave your order. If unsuccessful and it’s not safe to leave, you will be required to collect your order from Whitepepper Homewares in Caloundra. You’ll get a notification about your missed delivery, so you can pick your item up in person. Please email our team so we can confirm a date and time for you to pick it up.

Notes

  • Delivery to a Parcel collection point and PO Boxes are not possible.
  • Plants cannot be shipped to Western Australia, Northern Territory, South Australia or Tasmania due to lengthy postal times - we cannot guarantee shipping times.
  • Please ensure the address you have nominated can accept deliveries on the weekend and during the week including holidays. We are not able to facilitate only weekend and only weekday deliveries.
  • Changes to delivery addresses may not be possible once the order is placed - please email us if you need to make changes.

Transportation Damage 

We will do our best to pack your plants with the utmost care but please allow for some minor leaf damage during transit due to packaging or temperature changes. If your plant looks like it has wilted during transit, we recommend giving it some water right away – this should help it to recover and settle in. If you need extra help, reach out to us on Instagram.

Can I Return My Plant/Cancel My Order If I Have Changed My Mind?

Unfortunately, we can’t accept change of mind returns or cancellations for orders once the order has been placed online as the processing process has then begun. Please message us if you need some help picking the right plant for you and your space.